C4: Success factors to enhance the consumer experience

The transformative effects of off-grid solar solutions are well documented - both for households accessing electricity for the first time and for small farmers or business owners using productive appliances to improve their livelihoods. But there are challenges in how this impact is delivered as consumers are not always satisfied with the experience that they are getting. For example, one-third of consumers report issues with their products or services and ownership rates for asset financing are too low. This session will explore operational best practices that allow market leaders to achieve high levels of consumer satisfaction and protection as well as above average product usage and ownership. What are the key success factors in terms of people, processes and systems for enhancing the consumer experience? What support do companies need to implement improvements that meet ambitious targets on consumer outcomes and restore investor confidence in the industry? Join for actionable insights and data to drive success and sustainability in the off-grid solar sector.